Faq

Below you will find the frequently asked questions. Click on one of the different categories to see all questions. If there is a picture in the answer, you can click on the picture to enlarge it. If your question is not listed here, you can always contact us.
Back Faq
Where is our data stored? 
Piccotello is a complete cloud solution. The data is securely stored on the Microsoft Azure servers.
How do you ensure that our data is safe?
Piccotello is constructed in Microsoft Azure Cloud Platform. Microsoft Azure has one of the highest levels of security, so your data is always safe.
In which languages is Piccotello available? 
Piccotello is currently available in Dutch and English. We are currently working on the Spanish translation.
What kind of training do you offer?
We offer 8 hours of training. This is included in the monthly fee for using Piccotello. The training will be customized to your hotel, needs and employees.
How long does it take to get started?
Piccotello PMS can be ready to use within 48 hours. When using integrations we use a starting period of 2 weeks.
Do you have a link with point of sale systems?
Yes, we have links with several Point of Sale systems. Our partners are carefully chosen so that we can offer you the best service. The POS systems we connect to are shown on our partner page.
I could not find the integration I was looking for. Does this mean you you don’t support it? 
Indeed, this means that we do not support the integration at the moment. However, we like to look with you for possibilities to realize a possible link or another suitable solution.
Do you have a link with channel managers?
Yes!
We believe that a two-way link between a PMS and a channel manager offers many advantages for hotels, such as saving time and significantly reducing the chance of overbooking.
We have partnerships with:
  • SmartHOTEL
  • Siteminder
  • Cubilis
Do you offer a booking module? 
We do not offer our own online booking module. However, it is possible to link various booking modules through the channel managers. The list can be seen at the partners, click here.
What is the target group of Piccotello?
Piccotello is specialised in small to medium-sized hotels. This specialization is characterized by the user-friendliness,
functionalities and partners. We work daily on new functionalities and improvements in the PMS,
with which the needs of our target group are the greatest motivation.

© Piccotello 2022